RETURNS & EXCHANGES
1. PACKING YOUR ORDER
Please return the jewellery in its original condition and packaging where possible along with any tags or labels and packaged securely. Earrings must be returned unopened in their hygiene bag.
Please enclose a note with your order number, product code and request for a refund or exchange.
2. YOUR ORDER NUMBER
You will need your order number to begin your return.
You will find your order number on your email confirmation in bold or on your orders when logging into your account via our website.
This is an 11 digit code that starts with #JG
3. CREATE YOUR LABEL
www.johngreed.com/senditback to generate your free label.
You will be asked to enter your order number and contact details to create your returns label.
4. DOWNLOAD YOUR LABEL
Once you have entered your details and order number you will receive a QR code to your email, simply take this to the post office and they will print the label for you.
Alternatively, you can also have your return collected from your doorstep for a small charge.
Click here for more information
If you have chosen the wrong size or would prefer a different piece of jewellery an online exchange is easy!
Simply, add a note to your parcel with the product code for the item you would like to exchange it for.
If the item you prefer is the same value, we will do a swap. If it is less, we will refund the difference back to you.
If it happens to be more, we will add store credit to your John Greed Account to the value of your returned item.
If you don’t have a John Greed Account, we will create one for you. This will allow you to purchase the item you would like
at your leisure using the store credit & paying the difference using your preferred payment method.
To return your item, please follow the returns instructions from step one.